Broadcasts:

AES Broadcast  06/02/2005           Broadcast  #  2005022

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MEMORANDUM FOR:	Participants of the Automated Export System (AES)

From:		      Gerard J. Horner
               Chief, Automated Export System Branch
               Foreign Trade Division
               U.S. Census Bureau

Subject:		The U.S. Census Bureau, Foreign Trade Division and 
               AES Call Center
             

On June 7, 2005 the U.S. Census Bureau, Foreign Trade Division (FTD) 
               and the Automated Export System (AES) will launch a new service for 
               the trade community. The FTD Call Center will allow the trade to 
               remember only one phone number for most of the services and support 
               offered by the U.S. Census Bureau, FTD. 

The number to dial is 1-800-549-0595. Using this number the trade 
               will be able to reach AES Reps, Commodity Analysts and Regulations 
               Specialists. With this service the FTD expects to satisfy the 
               increasing demand for customer support. 

Hours of operation of the Call Center:

For AES Support				     7:30AM to 6:00PM EST
               For Regulations and Commodity Support    8:00AM to 5:30PM EST

The Call Center will have three menu options. The following
               table will help you determine what is the best option for
               your inquiry. 
             

Menu Option 1 AES:

* AES Filing Problems
               * AES Fatal Errors
               * AES Monthly Reports
               * AESPcLink Workshops
               * Post Departure Filing (Option 4)
             

Menu Option 2 Commodities:

* Assistance to obtain your Schedule B classification
               * Other Commodities Related Reporting Issues 
             

Menu Option 3 Regulations:

* Clarifying Regulations 
               * Responsibilities of the Parties in Export Transactions
               * Regulation Seminars